Smile Direct Club Vs Your Local Dentist for Invisalign®
Pros to Using Smile Direct Club
- Easy to Get Started: An orthodontist uses the scans of your smile to evaluate a treatment plan from a remote location. Without you ever meeting with your orthodontist, your aligners arrive in the mail.
Cons to Using Smile Direct Club
- High Failure Rate: Even though the procedure is cheaper than visiting a dentist’s office, there is a high failure rate that will cost you more.
- One-Size-Fits-All Treatment: You may not be a good candidate for Smile Direct, or you may require costly additional treatment. If you see a qualified Invisalign dentist, they will tell you what is best for you, and your options so you don’t waste time and money.
- Poor Customer Service: Many Smile Direct customers report poor customer service. Phone calls are met with an automatic recording where callers must jump through hoops to finally speak to the right person. Dr. Rosemond and his team are always there for you.
- No Buttons: Smile Direct will not utilize buttons, an important part of the Invisalign process that make it so much more reliable. Buttons are small, temporary attachments that adhere to your teeth and hold the aligners in place.
- Paying for Multiple Impressions: Even professional dentists don’t always get impressions perfectly on the first try, so it makes sense that many Smile Direct customers report that their impressions are rejected the first time. If your first impressions don’t turn out, you will be charged 50% of the original cost for a new testing kit. Dr. Rosemond does not use impressions. He uses a quick and easy scan that is more accurate and avoids gagging.
Other Downfalls of Using Smile Direct Club
The Better Business Bureau reports more than 2,000 complaints nationwide involving Smile Direct Club. Most of the complaints involve customer service issues — such as broken aligners, delivery issues and payment problems — but dozens describe concerns about treatment results: complaints like broken teeth and nerve damage.
It’s important for teeth straightening patients to see a professional in person to ensure their treatment is safe and effective.